Once we get in touch, you can ask to make a change to your application. If you are overseas and hold an ANZ Australia lending account, you can call us on 1800 252 845, Monday to Friday, 9am-6pm (AEST). Reason(s) for seeking financial assistance. Give yourself around 30-45 minutes to complete the online form. ANZ Australian Staff Superannuation Scheme Early release of superannuation benefits on grounds of severe financial hardship If you need help For assistance call ANZ Staff Super on 1800 000 086 or refer to www.anzstaffsuper.com. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps. © Australia and New Zealand Banking Group Limited (ANZ) 2020 ABN 11 005 357 522. If you have applied for assistance and are waiting for us to contact you, but want to change or update your application, wait for us to get in contact with you. Schedule 1 of the National Consumer Credit Protection Act 2009, the National Credit Code (the Code) sections (72–75) that specifically deal with financial hardship. Last name * Date of Birth * ANZ customer number * ? You need to be a New Zealand customer to qualify for hardship assistance. We may be able to provide you with hardship assistance depending on your circumstances. From 1 July 2010, all requests for hardship are under the Code even if … Please complete this form in one session as your changes will not be saved. ANZ uses the personal information that you provide here to assist you with your request. Banking with ANZ Find out more about the ways you can bank with us and use your money Ways to bank Learn about managing your money online, ... Financial hardship can affect people in different ways. We also have a range of resources on our financial difficulty page. An insurance policy may cover the situation that is contributing to your financial difficulty. ï¥ Don't have reliable access to a computer or internet? Landing in a tough spot can be more common than you might think. A completed hardship application form, which includes your bank account details for any approved payment and confirmation of the exact amount of money you need. If you like, you can review the form first and return to it when you're ready to begin. When you apply for assistance, our Customer Connect team will assess your situation and look at options that may be available to assist you â whether thatâs giving you a hand in the short term or setting you up for the long term. The form is available here. ABOUT YOU. A hardship application will void any credit preapproval for ANZ products. While in others, the challenge is permanent. We will also require you to complete an AML Identity Verification form which is available on our website www.nzfunds.co.nz An insurance policy wouldn't preclude you from applying for financial hardship assistance if you still require it. In those cases, you may need extra help to review and restructure your financial arrangements, such as loans and their repayment. To learn more about insurance, see our guides to insurance. You can also review our COVID-19 Support Hub for more information, including a list of frequently asked questions. You can try to re-submit the hardship application by clicking on the Submit button. "Financial Hardship" means you are having difficulty meeting your financial obligations to an insurer. When will I be contacted? Be prepared to provide a written explanation of your reason for applying for assistance. So that we can consider your request, we need to ask you quite a few questions and they will take around 30-45 minutes to complete. If you are unsure if applying for assistance is the right step for you, if you have questions about the process or a pending application, or if you need to make a change to a current arrangement, you can call ANZ Customer Connect on 1800 252 845, Monday to Friday, 9.00am to 7.00pm (AEST). These are just a few of the many tools and resources available which may help to relieve your financial stress. There’s a separate application form if you’re suffering significant financial hardship and want to … Can I apply for assistance? • Introduction of a shorter, simpler hardship application form to make this process easier for customers. If you are experiencing financial difficulty, you can request a credit hardship variation if you think you could manage your loan if the monthly payments were. Before you begin, you should review the above checklist to ensure you have everything you need. You can obtain free independent advice from a Financial Counsellor. We've redesigned our You can obtain free independent advice from a Financial Counsellor. I am not in Australia. At ANZ, we understand that when you’re experiencing financial difficulties it can be overwhelming. Yes, you can apply for assistance if you have been adversely financially affected by COVID-19. © Australia and New Zealand Banking Group Limited (ANZ) 2020 ABN 11 005 357 522. The online form will require 30-45 minutes or so of your time. The ANZ Privacy Policy details how ANZ will collect, use, disclose, manage and protect your personal information. The, Rates, fees, terms, taxes and disclosures. FINANCIAL HARDSHIP AND THE LAW. Before you apply for assistance, you may want to review the polices of any relevant insurance you may hold, such as: If you or a family member have relevant insurance, be sure to look into whether your situation is covered under the policy. The minimum amount that can be withdrawn is $1,000 and the maximum amount is $10,000. To access your digital banking platforms, visit ANZ Digital Services. Here’s how we may be able to help if you’re experiencing financial hardship. To complete it, you will need to provide your personal details, details about the products you have with ANZ and other financial institutions, details on your current financial situation, and your reasons for applying for assistance. By submitting this form you confirm that the information provided is correct and accurate and that you consent to its use by ANZ for the purpose of this request. Information on Markets, International services and FX, Transaction services and Financing can now be found under Solutions. Institutional & Corporate website. © Australia and New Zealand Banking Group Limited (ANZ) 2020 ABN 11 005 357 522. If your super balance is less than $1,000 you can withdraw up to your remaining balance after tax. Hardship and illness withdrawal booster.co.nz. Many things can lead to financial difficulty, these guides are designed to help you understand the options that may be available if you are struggling financially. I want to make a change to a pending application. You can only make one withdrawal in any 12-month period. ANZ expects 'hardship' for some clients as virus takes toll ... be some customers that will be disadvantaged and enter some form of hardship". In some cases, a financial challenge is temporary and you might just need time to get back on your feet. Closing or reloading a browser will also clear the page and any information you may have entered. To go to the form, select the 'Begin process' button above. It's helpful to have the following information handy: So we can direct you to the right application form, can you please tell us about any business lending you have with ANZ. If you have not reached age 55 plus 39 weeks, to be in financial hardship you must: 1. 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